Patient centred leadership is concerned with developing a strategic approach across the organisation to improve patient experience. There is a difference between creating individual accounts of positive patient experience and influence, but it is quite different to develop more collective accounts for strategic management in the organisation.
Learning Outcomes : By the end of this learning unit you will be able to
1. Explain what is meant by ‘patient centred leadership’
2. Explain examples of patient centred leadership and identify factors for their success
3. Explore how to promote patient centred leadership across through various leadership strategies