Module 1

Learning Unit 11 Negotiating & Managing Conflict

Module 1: Learning Unit 11 Negotiating & Managing Conflict

Learning Activities

Learning activity 1:
Can you remember the last time you were in conflict with another person? Describe the incident and reflect on how you were feeling about the person you were in conflict with. If you were to feel differently then how would this have influenced how the conflict was resolved?
Learning activity 2:
Now please complete the attached questionnaire to identify what your default style is? What have you learnt about yourself?


Learning Outcomes : By the end of this learning unit you will be able to

1. define conflict
2.Identify how to use effective communication to prevent conflict from occurring
3.Explore your own default style of conflict management
4.Learn about alternative approaches to managing conflict and when best to use these approaches